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Industry

Finance & Professional Services

Finance and professional-services firms face regulatory scrutiny, take payments and instructions by phone, and hold client trust that a telephony incident can damage quickly.

Why it matters here

The telephony risk in this sector

Where card details or financial instructions are handled by phone, the telephony layer is in scope for PCI DSS and for the security expectations of clients, insurers and regulators. These firms are also attractive fraud targets, and a single publicised telephony incident can carry reputational cost well beyond the direct loss.

  • PCI DSS scope

    Taking card details by phone brings the PBX, call recording and SIP trunks into PCI scope.

  • Regulatory and insurer expectations

    Independent security assessment is increasingly expected evidence at renewal and audit.

  • High-value fraud target

    Attackers pursue firms that move money and hold sensitive instructions.

  • Reputation risk

    A telephony breach at a trusted firm carries cost beyond the immediate fraud.

Related services

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